Our Contract

Privacy Policy

We love our community at Ganja.com. You’ve trusted us with a big responsibility, and we’re committed to upholding a high standard when it comes to our privacy practices. It’s important to us that you’re comfortable on Ganja.com, so we provide options for you to control how much information you share and your communication preferences. We use secure technologies and follow best practices. We believe in being transparent about our practices, which is why we provide a detailed Privacy Policy to explain how we gather, use and protect your information. We’ve pulled out the highlights here, in an effort to better communicate the key points.

By visiting Ganja.com’s website or using Ganja.com’s mobile applications, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.


This page highlights key points about the information Ganja.com collects or receives about you, how it is used, and your choices.

Current policy published: 25/08/20

Information Collected or Received

Ganja.com requires a member to provide a valid email address and choose a username connected with your site activity. Depending on the services you choose, additional information may be collected, for example: billing or payment information, a telephone number, and a physical address.

You may optionally choose to provide your full name and other personal information (such as birthday, gender, location) to be publicly displayed.

You may connect to Ganja.com with an external application, in which case Ganja.com may receive some information from that other service.

Uses and Sharing

We use the information that we gather from our users in a number of ways, including to provide and improve our services, for targeted online marketing, and to communicate with you. We also partner with service providers and other third parties that collect, use, and analyze information about Ganja.com users.

Ganja.com will not sell or disclose your personal information to third parties without your explicit consent, except as specified in our Privacy Policy.


You may review and change your information in your account settings, and you may remove certain optional pieces of information.

You may opt-out of receiving certain types of communications from Ganja.com in your account settings. And although Ganja.com does not currently respond to “do not track” browser headers, you may control online behavioral ads by opting out through this link: http://www.aboutads.info/choices/. You also may limit certain tracking by disabling cookies in your web browser.

Important Information

We’ll communicate when we make changes to our Privacy Policy, and we’ll update the revision date above.

Contact Us

You can email us about the Privacy Policy at [email protected] or contact us using our Customer Support Helpdesk.

Privacy Policy

At Ganja.com, we value our community. You trust us with your information, and we’re serious about that responsibility. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat personal information we collect or receive. We know you care about your privacy, too, so we provide settings that allow you to control how certain information is used on Ganja.com. This policy explains our privacy practices for Ganja.com.com (the “Site”), Ganja.com’s mobile applications (the “Apps”) and services provided by Ganja.com, Inc (collectively, “Ganja.com”). By visiting the Site or using the Apps, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

Current policy published: 25/08/20

Ganja.com complies with the US – EU Safe Harbor framework and the US – Swiss Safe Harbor framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Ganja.com has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program and to view Ganja.com’s certification, please visit http://www.export.gov/safeharbor/.

Information Collected or Received

Ganja.com will not disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

As an Ganja.com member you are required to provide a valid email address at registration and choose a username or alias that may represent your identity on Ganja.com.

Depending on which services you choose to use, Ganja.com may require additional information, such as a shop name, billing and payment information (including billing address, telephone number, credit card information), a telephone number, and/or a physical postal address. As a shop owner if you choose to enable the direct checkout service (“Direct Checkout”), Ganja.com may require information such as your social security number, identification ID or tax ID, date of birth, bank account information, credit card information and/or other proof of identification in order to verify your identity and provide this service to you. Credit card information on an account may be stored and used for both billing and payment purposes. Ganja.com may contact individual shop owners to confidentially request more information about their shops or items listed on the Site, to ensure compliance with our rules. Certain products or services on Ganja.com may require you to complete an application; any information you submit through the application processes will not be displayed publicly and will only be used internally by Ganja.com, unless otherwise specified.

You may optionally choose to provide your full name and other personal information (such as birthday, gender, location) to be publicly displayed in connection with your account and activity.

Your username, Ganja.com ID or alias is publicly displayed and connected to your Ganja.com activity. Other people may see your date joined, reviews, ratings, profile information, items listed for sale, shop pages, sold item listings, and comments in community spaces.

Ganja.com automatically receives and records some information from your browser or your mobile device when you visit the Site or use the Apps, such as your IP address or unique device identifier, cookies and data about which pages you visit on the Site or on the Apps. This information helps us analyze and understand how the Site and the Apps work for members and visitors, and provide a more personalized experience for members and visitors.

When you use the Apps, you may optionally choose to share your geo-location details with Ganja.com in order to use our location-based services. If you have provided your location details but would no longer like to share that information, you may opt out of those services through the settings on the Apps. You may also enable the Apps to access your mobile device’s camera to upload photographs to Ganja.com.

Some members or visitors may connect to or register an Ganja.com account using an external third-party application, such as Facebook, or an app developed using the Ganja.com API. Ganja.com may receive some data from those connected third-party applications. Connecting your Ganja.com account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission.

Ganja.com may receive or collect information (for example: an email address) about a person who is not yet a registered Ganja.com member (a “non-member”) in connection with certain Ganja.com features, including but not limited to: a non-member subscribing to an Ganja.com newsletter, a member inviting a non-member to visit the Site, a non-member engaging in a transaction, or a member sending a gift card code to a non-member. Non-member information is used only for the purpose it was originally submitted to Ganja.com. A non-member can contact Ganja.com Support if they do not want Ganja.com to retain their information.

Ganja.com uses the information described in this policy to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online marketing, to contact members or interested parties, and for general research and aggregate reporting.

Ganja.com’s Terms of Use require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our Site, our Apps, or services by minors.

Choice & Control

We know members of our community value having control over their own information, and therefore Ganja.com gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.

You may change or correct your Ganja.com account information (except your username) on the Site. You may also remove certain optional information on the Site that you no longer wish to be publicly visible, such as your full name.

For various reasons, Ganja.com may contact you about our services or your activity. Some of these messages are required, service-related messages for members. Other messages are not required, and you can control which optional messages you choose to receive by changing your settings in your account. Learn more in the Messages from Ganja.com section of this policy.

If you have optionally connected your account to an external, third-party application, such as Facebook, or an app developed using the Ganja.com API, you can remove permission for the app by changing your account settings.

If you no longer wish to use Ganja.com’s services or receive service-related messages, then you may close your account.


You may connect directly with your email service provider, your mobile device’s address book, or a social network account to import your contacts to Ganja.com; we do not retain the login information for your email service, mobile device, or social network site. You may be able to search for people you know by email address or phone number on the Site or by connecting to your mobile device’s contact list through the Apps. Finding your friends on Ganja.com helps you connect with them in community features. You can follow another member’s public activity, such as public Favorites or Treasury lists. When you begin following another member’s activity, they may receive an email notification (unless a member has opted-out of receiving this type of email).

If you do not wish to be located on Ganja.com via your full name, you may remove your name from your public account information on the Site. It is not possible to opt-out of being found via your Store’s Username, Store’s SLUG URL, and/or Company Name.

Messages from Ganja.com

On occasion, Ganja.com will contact you. Primarily, messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. In some situations, Ganja.com may contact you by telephone, SMS message or physical mail in order to provide you with customer support or to provide you with information about products and features you my find of interest. You may update your contact preferences in your account settings.

Some messages from Ganja.com are service-related and required for members. Examples of service-related messages include, but are not limited to: a welcome/confirmation email when you register your account, notification of an order, or correspondence with Ganja.com’s support team. These messages are not promotional in nature. You may not opt-out of receiving service-related messages from Ganja.com, unless you close your account.

As a member, Ganja.com may also send you messages related to certain features or your activity on the Site or Apps. Ganja.com may also send you news or updates about changes to our Site, Apps, or services. By default, members will receive these messages via email or push notifications through the Apps, but you may choose to opt-out of getting certain messages through the settings on your Ganja.com account or mobile device.

Ganja.com offers optional email newsletters. When you register for an account, or choose to subscribe, you will receive newsletters from us. Newsletters are available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under your account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by Ganja.com for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.


Ganja.com is both a marketplace and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums, Teams and multimedia chat events. Please use common sense and good judgment when posting in these community spaces or sharing your personal information with others on Ganja.com. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. Ganja.com generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on Ganja.com.

Information Sharing & Disclosure

We want to respect your privacy. Ganja.com will not disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

Ganja.com limits access to your personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

If you reside outside of North America or South America or if you use Direct Checkout in a currency other than US Dollars, you are contracting with Ganja.com Panama. Ganja.com Panama may share some of the data it gathers with Ganja.com, Inc. for purposes such as ID verification, transaction reviews and payment processing details. Ganja.com Panama is a wholly owned subsidiary of Ganja.com, Inc.

As part of the buying and selling process, Ganja.com will facilitate the sharing of information between the two members involved in the transaction. As part of the buying or selling process, you may obtain another Ganja.com member’s email address, shipping address, payment information, and/or other information. As described in Ganja.com’s Terms of Use, you have a limited license to use this information only for Ganja.com-related communications or for Ganja.com-facilitated transactions. Ganja.com has not granted you a license to use the information for unsolicited commercial messages or unauthorized transactions. Without express consent from that person, you must not add any Ganja.com member to your email or physical mailing list or store or misuse any payment information.

Ganja.com may release your personal information to a third-party in order to protect, establish, or exercise our legal rights or defend against legal claims; comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Ganja.com’s Terms of Use. We may disclose personally identifiable information to parties in compliance with our Copyright and Intellectual Property Policy, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Ganja.com may disclose a name, address, country, phone number, email address and company name.

Ganja.com is affiliated with a variety of businesses and works closely with them. These businesses may offer promotions or sell items or services to you through Ganja.com’s services. Ganja.com may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to such transaction with that affiliated business. Ganja.com may share aggregated demographic information with business partners.

In some cases, Ganja.com may choose to buy or sell assets. In these types of transactions (such as a sale, merger, liquidation, receivership or transfer of all or substantially all of Ganja.com’s assets), member information is typically one of the business assets that is transferred. In the event that Ganja.com transfers information about you, Ganja.com will notify you by email or by putting a prominent notice on the Site and the App, and you will be afforded an opportunity to opt-out before information about you becomes subject to a different privacy policy.

Third-party plug-ins also may collect information about your use of the Site. For example, when you a load a page on Ganja.com that has a social plug-in from a third-party site or service, such as a Like or Send button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other tracking mechanisms on our site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognize your computer or mobile device each time you visit Ganja.com, but do not allow access to personally identifiable information from Ganja.com. Ganja.com does not have access or control over these third-party technologies, and they are not covered by our privacy policy. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. And you may opt out of the use of cookies by Google Analytics here. Additionally, you may remove yourself from the interest-based advertising of companies participating in the Digital Advertising Alliance program by opting out here (or if located in the European Union click here). Although our website currently does not respond to “do not track” browser headers, you can limit tracking by taking these steps.

We can only speak for ourselves; this policy does not apply to the practices of third parties that Ganja.com does not own or control, or individuals that Ganja.com does not employ or manage. If you provide your information to others on Ganja.com or throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. Ganja.com does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Ganja.com is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Ganja.com Site or Apps. We encourage you to ask questions before you disclose your personal information to others.


The security of your personal information is important to us. Your Ganja.com account information is securely protected by a password and 256-bit AES encyption. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.

Ganja.com encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). Ganja.com follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Ganja.com receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Ganja.com offers optional advanced security settings for members, such as two-factor authentication for signing in, full-site SSL, and login history; you can enable these options under your account settings.

Data Retention

Ganja.com will retain your information only for as long as is necessary or your account is active or as needed to provide you services. If you no longer want Ganja.com to use your information to provide you services, you may close your account. Ganja.com will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You may inform us of any changes or requests in regards to your personal data, and in accordance with our obligations under local data protection law, we may update or delete your personal data accordingly.

Privacy Policy Changes

Ganja.com reserves the right to modify this privacy policy at any time, so please review it periodically. We’ll communicate changes by posting a notice on the Site or the Apps. If we make material changes to this policy, prior to the change becoming effective, you will be notified here, by email, in the version notes on the Apps’ platform, or other places Ganja.com deems appropriate.

Contact Ganja.com

If you have questions about personal information or suggestions you can contact Ganja.com’s Support team via our Help Center, by sending an email to [email protected], or contact us using our Customer Support Helpdesk.

We will respond to you within 30 days of receipt of your correspondence.

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